Complaints procedure

If you have a complaint about our services, in the first instance please contact our Complaints Officer (Richard Higgs) at 50 High Street, Westbury on Trym. Telephone 0117 3636 212 or email richard@haroldstephens.co.uk.

Please find a summary of our internal complaints handling procedures here, and in the unlikely event that you have a complaint about our services that we are unable to resolve for you, you may contact the Financial Ombudsman Service.

If you need the process in any other format, please don’t hesitate to let us know by calling 0117 3636 212, emailing office@haroldstephens.co.uk or popping in to the office.